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Hello ,
This month I've got a housekeeping item that needs a few minutes of your attention before the end of the year.
If you joined ISH membership in June 2026 or after, you will not need to do anything.
We encourage all members to take a few minutes to review ISH policies.
Hailey
ISH Patient Care Coordinator |
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On the last Friday of each month I send a HELP WITH HAILEY member email to answer commonly asked questions, give tips, and explain ISH membership benefits and policies. |
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Upcoming ISH Closures |
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Labor Day - September 7
When ISH is closed, I do not monitor Charm messages and will respond to messages when I return. Please follow up with PCP, Urgent Care or ER for urgent matters. |
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We've updated our Patient Agreements & Terms |
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We've updated our membership terms and conditions, and we need you to review and sign. We're refreshing the language and structure of our membership agreement to reflect our new membership model, along with a couple of other updates. |
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You'll see the new names Restore and Integrate with updated language throughout our materials and in Charm.
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A new financial agreement. This spells out our current pricing and payment terms clearly.
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Our care philosophy, your membership benefits, and most of our existing policies are unchanged.
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If you joined ISH membership BEFORE June 2026:
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Starting in September, I'll be sending you a short questionnaire/consent form through Charm over the next few months. It should only take a few minutes to review and sign electronically, right from your portal.
Next month, keep an eye out for the questionnaire notification.
Please complete this by December 31, 2026. We want every member's file up to date before we head into the new year. |
| Review ISH Patient Agreements & Consents |
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If you have any questions about the changes or run into any trouble finding the form in Charm, just send me a message there and I'll walk you through it. |
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